I was looking to replace an expensive piece of furniture that had been damaged in a military move earlier in the month. Generally, I have had fantastic experiences with Pottery Barn working with me to help order furniture, and have always been very pleased with customer service. However, I was more than displeased on this visit. I asked a store employee to help with a reorder for my broken piece. Not only was she extremely condescending, but rude. I asked if she would be willing to assist me and get the item shipped to the store. She said the item couldn't be shipped to store. I asked if they could help me cover some of the shipping cost. She said no. I explained that the shipping cost was almost half the price of the item. She retorted, "yeah, its heavy". She refused to help in any way, and was completely dismissive.
It's too froufrou for me. I get uncomfortable in places where I'm the only guy. My wife and I got our dishes here which are nice. But we have bought a lot of other things here that are low quality that needed returning.
I was there today, 9/14/2017. No one said hello or even smiled. When other customers came in, the employees were so friendly. These employees are giving Pottery Barn a bad name. I was there buy for several areas and locations. I will not shop there. Pottery Barn Execs, needs to do a store visit.
I have been a loyal Pottery Barn customer for many years. I think my days of being a good customer are over.
Great selection. This is a very big store. I love Pottery Barn merchandise and the quality is always good. Friendly and helpful employees.
Nice staff
Pottery Barn is a US Furniture Store based in Fort Worth, Texas. Pottery Barn is located at 1616 S University Dr #303, Fort Worth, TX 76107, USA.
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