Nice quality furniture and knowledge service
My wife was having a terrible time finding an ottoman she liked, so we stopped in to Bassett to see if they might have anything. We found that we could custom order an ottoman with the style and fabric we wanted and have it in about 30 days. The selection and ordering part of it went fine, it was the delivery that took the transaction south. In the end it took 53 days to receive out item. This was only after my wife called two weeks in a row and was promised the item would be in on Friday, which didn't happen. They said that their delivery trucks were too busy because they were emptying a store they closed in another part of town. Seems they should have worried about the items that were already paid for first. My second problem with this is that I sent an email about my experience on Monday, received an email from customer service saying the manager would be contacting me shortly on Tuesday morning and I'm still waiting for that contact on Thursday afternoon. Pitiful excuse for customer service - especially when you spent the amount of money it takes to get anything at Bassett. I will not be back and I urge you to shop somewhere else as well.
I was looking for home office furniture. If this is your goal, don't bother. Selection is extremely limited. Obviously home office is NOT a big seller. Beyond that, it was a nice clean store with friendly staff.
Nice place the sale women just look at you no one wanted to help us. I guess we didn't look like we had money or was the wrong color.
I had found a convertible baby crib online on clearance and wasn't sure if I was getting all the right pieces-I went into the store and Gayle helped me place my order and reassured me I was getting all the right pieces to complete my set!! This was major for a first time mom; I truly appreciate the in store staff because of their personability and knowledge.
Bassett Home Furnishings is a US Furniture Store based in Fort Worth, Texas. Bassett Home Furnishings is located at 4630 S Hulen St, Fort Worth, TX 76132, USA.
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