I tend to go to another location and get my dogs nails trimmed. But I will only go to either PetSmart or my vet with my dogs.
I took my 10 year old shih tzu to this location for a grooming & shampoo. Becca was the grooming attendent for my dog. When I arrived my dog started acting very strange with a very scared look that I hadn't seen before. Becca seemed as if she was having a bad day but I looked over it thinking he was in good hands. We finished signing everything & out of no were my dog started to cry very loudly which I also hadn't seen before, because he loves to get a good grooming. Things seemed odd so I didn't want to leave him especially after he was told to stop being dramatic, how unprofessional. I called Petsmart after leaving to make sure I tell them not to touch his finger nails at all which they insured me they wouldn't. Two hours after I left they called me stating he snapped at Becca while trimming his nails, which I told them PLEASE DO NOT touch his nails on the phone & in person. I couldn't believe the service I received because I never experienced any issues taking him to other Petsmart' locations. My dog will be terrified to go to any groomer, I love my dog & if you love your furry friend PLEASE DO NOT take your pet to this location. I won't be taking him back here ever & I will not recommend this location to any of my friends or family. Horrible customer service & horrible dog service.
Not this location, but other pet smart locations have animals in them from the fort Worth Animal shelter and they can be adopted there as well!
always have a good experience in the grooming dept. Thanks.
I took my pets to get bathed at this location for the first time and I'm seriously disappointed. I used to work for this company and did the exact same job I took my pets to go get seen for and I never thought I would as mad as I am. Please note this is the first time ever I have made a complaint for any company. My pets were at the grooming salon for almost 5 hours and at the pick up they were BOTH still so wet and smell like wet dogs. I paid $160 dollars for no reason. I'll never visit this petsmart again.
It's also a good place to walk your dogs through, to socialize them with people and other dogs.
Stay away from this store. I was verbally abused by the staff as well as the gullable manager who is obviously ignorant of their ways when upper management abondon them and let them run the store. I went in close to closing and they refused service even though it was still 10 minutes to close and I had all my items in the basket, just needed to get a couple of koi. The girl who must have been a head cashier or something must of had a party to go to that night to instruct them not only to not help me, but make me feel like I had no business asking them for help in the first place. Had I bought the fish, it would have been a $100 transaction. It was $70 and I wish I would have never have given them my money. I will never step foot in a PetSmart again. Corporate did nothing but promise to call me back which they never would. I made at least 4 calls to corporate and all they did was give me about 10 reference numbers for id'ing my conversations with them. Complete madness. I was in tears by the time I finally just gave up. I sincerely hope this business fails. Especially after doing more research about the people they hire and how they handle customer complaints. They won't even apologize for the abuse and sometimes death their employees inflict on your beloved pets. Have respect for yourself and your pets and don't shop here.
Great group of people that work here. They're very nice.
Have went in here before and they have rescue groups with kittens or puppies or dogs that need to be adopted out.
Petsmart is a US Veterinary Care based in Fort Worth, Texas. Petsmart is located at 415 Carroll St, Fort Worth, TX 76107, USA.
Please contact with Petsmart using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Petsmart opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Veterinary Care in Fort Worth