Hotel was extremely over priced for the amenities offered. Sheets in the room we're dirty, front office staff we initially dealt with was horrible, whole building reeked of smoke. We checked in about 8pm, dropped everything off, and then got back to the hotel about 2am after visiting with friends. The pullout bed our daughter was going to use was from the 80's, and the cot that was offered wasn't any better; neither were the sheets to go with it. They were also out of pillows. We finally decided we were wasting money and asked for a refund. The only good part of the entire night was the night manager's willingness to give a refund. We ended up driving across town at 3am to stay with friends. Do not waste your time or money with Magnuson Fossil Creek. For the area and the price you can do much better; any Motel 6 or Super 8 is a five star motel compared to this particular location.
Oh my God this place is the worst! I went there with my family and there was a cockroach on our way up to the room (elevator was broken) they gave us a room that had not been cleaned bed was not made and used towels on the floor. We went down stairs to ask for a refund and the front desk lady was extremely passive aggressive insinuating that we did that or that we should have checked. Why would i check if u cleaned your rooms? Oh and if she tells you she can't reach her manager don't take no for an answer:) your welcome.
Not a place i would stay again. Customer service is a huge factor with me. I tried to sympathize with the employee because there was an angry customer in front of her and a long line behind me, but some of the situation could have been avoided. Once telling the angry customer she would deal with her after she helped everyone else she engaged in conversation with the angry customer causing more tension. I tried to help calm the customer down and then the customer was willing to wait her turn or after everyone else was helped, but then the employee started with her again and at this point the customer became very loud and the employee evelated her voice as well. Online it advertised $72 and I paid $84 after I was told I would get the lower rate. It really bothered me that the person in front of me paid $72 in cash without a problem. I understand and I get it, it is only a $12 difference, but consistency and customer service is key. Once getting into the room the bathtub was not clean nor was the toilet seat. The refrigerator was super loud so I had to unplug it. There were broken tiles in the bathroom floor. This was not a good choice and I would strongly advise against anyone wanting to stay here. I checked out way before checkout time.
My experience with the staff has been very helpful. Robin in particular went above and beyond in helping me feel like a valued customer. Beautiful accommodations as well.
arrived just after midnight to find people relieving themselves in the parking lot from the sports bars across the street. Ac unit didn't work and the room had a smell to it even after the staff sprayed air freshener. Woke up with bites on my feet. No water pressure. Went to breakfast they did have fresh fruit but the juices taste out of date. The place is no where near what the picture represents
Magnuson Hotel Fossil Creek is a US Lodging based in Fort Worth, Texas. Magnuson Hotel Fossil Creek is located at 6700 Fossil Bluff Dr, Fort Worth, TX 76137, USA.
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