Very nice hotel. Beautiful breakfast area with an amazing view. Breakfast was very pleasant. Rooms were spacious and clean. Great fitness area with free weights. Staff is super friendly and helpful. Location is great and accessible to all you need in Lake Worth. Will definitely stay again.
Within our arrival my family decided to go for a swim, they came right back I asked them why so soon, they stated the water was frozen cold. I noticed several ants on the night stand I called the front office explaining to them what I recover the clerk said I'll send some one up there. I waited and waited finely they called the room and said we are going to move you to another room. We waited another twenty minutes, moved and again discoveres more ants in the bed I called them back telling them about it and the clerk said it's seems to us your not happy so go ahead and pack up your stuff and we will refund your money. I didn't get any kind of customer service, they were so rude. So from here on out they will never get any service from me again.
This hotel is in search of mediocrity. Virtually everything is third class. The hotel needs to be remodeled or at least refurbished. Food and service is unremarkable. Room cleanliness is marginal. Did not freshen our towels or make up room. Had to move from very Smokey room. You get the picture.
On our cross country journey, one would think one of the nicer looking hotels would be one of the better in terms of service. Oh, how wrong we were! We were assigned FIVE different rooms within the first hour after arrival. We needed a room with two beds. We told them that when we arrived. But the first only had one bed. The second had no working TV. The third also only had one bed. The fourth actually had someone already in it. We finally settled into the fifth, but our problems weren't over. The toilet easily clogged in the middle of the night. And the beds had metal bars sticking out from under the box springs just enough to bang your shins on, which we did. When the maintenance manager was told of this, her reply was, "Yeah, I'm aware of them." When asked what would be done about it, she said it wasn't her department. A manager said this! This staff doesn't seem to care about their guests or doing their jobs. Then the cleaning staff tried to rush us out two hours before checkout. This will be the last time we EVER stay at a La Quinta!
This should have been a good experience as many other La Quinta Inn &a Suites I have stayed have been nice. The pool was closed and we were told it would be opened (that's ok considering it was November. The fitness center was being used as a meeting room. There were days when the continental breakfast seriously lacked protein (that is without rating the quality of the food). Most mornings we didn't have hot water for showers. Our ice bucket still had water in it from the previous guests and when I left the bucket out the maid didn't leave a new bag for it. We stayed in a suite (1 queen bed and one sofa sleeper). The sofa sleeper was supported by only three springs in the middle so we had to take mattress off and use it on the floor. Unfortunately that mattress felt like you were laying directly on the springs. There was also something wrong with the wifi. My last complaint is that it is a pet friendly hotel and we were unaware of that. I have nothing against furry friends but My husband is very allergic to dogs/cats. It causes him to wheeze and so we need to be careful about contact with pets. Especially if they have been in the sleeping area. This could have been a good experience but it seems like very little effort has been put into maintaining this hotel.
La Quinta Inn Suites Fort Worth Lake Worth is a US Lodging based in Fort Worth, Texas. La Quinta Inn Suites Fort Worth Lake Worth is located at 5800 Quebec St, Fort Worth, TX 76135, USA.
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