My first experience with the highly knowledgeable staff was via a quick phone call. I'm a novice bicyclist and has several beginner questions. They set my mind at ease and when the call ended, I felt considerably more well informed. If you have any questions, I am confident that a quick phone call will guide you to the answers you need.
After much research I finally decided to purchase my bike here. I am relatively new to biking and was looking for a comfortable hybrid. Kyle was super helpful in helping me make a decision. He was very patient and answered all of my questions (there were a lot). He was also very honest and straight forward, and I feel like I learned more from talking to him and some of the other guys in the shop than I did from hours of online research. It can be very intimidating to start looking at bikes, as there are a lot of different types with multiple components. Everyone at Mellow Johnny's is knowledgeable and really helped point me in the right direction. Even better, the shop is located right off of the Trinity River Trail System, so it is super easy to test out bikes properly without fear of cars being around you. You can take the bike right onto the trail, no testing bikes inside a store or in a parking lot. Highly recommend.
I made an appointment with Mellow Johnny's about 3 weeks ago to put my bike together that I received on Amazon. They put my bike together and I didn't see any problems until I saw my friend's bike (who has the exact same bike) the shop forgot to put all of my reflectors on and also did not secure parts of my bicycle. My handle bars are so loose they will not properly turn my front wheel and it is currently unusable. They also left my mud guards so loose that they move left to right with every bump. I now will be finding another shop to fix their mistakes. I had such high hopes because my friend's bike was put together very well at this shop. I guess it depends on who is assigned to put your bike together. Very disappointed.
Customer service is absolutely amazing. It’s a place where you feel welcomed and appreciated for calling or stopping by.
Awesome staff AND great bike selection! Right on bike path, so testing and comparing bikes is super easy.
Mellow Johnny S Bike Shop is a US Bicycle Store based in Fort Worth, Texas. Mellow Johnny S Bike Shop is located at 4801 Edwards Ranch Rd #125, Fort Worth, TX 76109, USA.
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