3 Visits, No Bike. I've been in this shop 3 times to look for a bike for my 10 (now 11) year-old. Every time, we've been met by the same "salesman," who seems to hate dealing with children. 3 times we went in to potentially purchase a $400+ bike, 3 times we left after rude and unhelpful service. If this shop doesn't want to deal with children, they shouldn't sell children and young adult bikes. I'm very disappointed. Now, our $400 bike will have to be bought on Amazon. At least on Amazon, you can get all the stats of the bike as well as helpful reviews. I trust that more than this shop.
The employees are very knowledgeable and friendly! They were pretty busy, but were still very helpful. They answered all of my questions, and I left there with a great bike! I will definitely be a return customer!
these guys are the best. bought two bikes from them do far and my third will be from them as well. tune ups are free for life. may times over they don't even charge for labor just parts (but don't expect it) they know how to take care of their customers. great staff very experienced. if u every have any questions ask for John. no pressure staff, they don't try and sell you stuff you don't need
Purchased a Trek 4900 from Bicycles Inc in Hurst about 10-years ago. Took it in to this shop for a tune up and for repair of an out of true (bent) rear wheel. Was quoted $75 and agreed to pick up the bike a week later. When I picked the bike up, the wheel was still out of true. I had to ask the technician to repair the wheel while I waited - much to his apparent disgust - which was completed in short order. Later that afternoon during a ride, I discovered the tune-up had never been completed. I had a tune-up completed by another shop - how didn't charge me. The problem here is that the Bicycles Inc team was content to take my $75 and never perform any of the work ... and to let me walk out the door thinking all the work had been completed. Not very ethical. Have requested a refund, but my email has gone unanswered. I've purchased three (3) bikes through Bicycles Inc - one as recently as this past Christmas - but given this experience, will shop elsewhere next time.
The sales staff focused on disparaging other bike shops (specifically performance bike) instead of giving any information whatsoever on what deals/offers they have and how their values match up. I came into the shop sharing some of the offers that I saw at other shops and whether they had similar specials. Instead of addressing the question the sales guy went into a tirade about how awful the other places are. In short, I think bicycles inc is unwilling to justify their pricing because their pricing is poor and their sales staff must either be highly commissioned or naturally disingenuous.
Bicycles Inc is a US Bicycle Store based in Fort Worth, Texas. Bicycles Inc is located at 5125 Granbury Rd, Fort Worth, TX 76133, USA.
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