Randy is the best! Honest and trustworthy! He fully explained everything to me and allowed me to ask questions. He did a comprehensive overview at a fair price. I like doing any needed work and good maintenance because I drive so much and do not ever want to be broken down in the middle of nowhere. He could have taken advantage of me and did not. More than fair. Will be back with another car this month!
I took my car here to have work done on the all wheel drive system. I had a positive first impression. They seemed to be knowledgeable when it came to my car’s AWD system, quoted me a fair price, and said they could work on my car later in the week. I agreed to have the work done and a few days later I dropped off my car first thing in the morning. They believed it would be a one-day repair, but they called that afternoon to ask if I was able to leave my car for an extra day. I said that was fine because I wanted them to take their time on the repair rather than rush it out the door. My car was ready the next day. Everything with the repair itself seemed perfect until the next day when I was running some errands. I walked out to my car to find that it had rolled back 40 feet from where I had parked it and damaged the rear bumper in the process. I had driven a total of 11 miles when this occurred. Luckily, the damage was much less severe than it could have been. When I went back to The Master’s Touch to talk to talk about what happened, they concluded that the issue was unrelated to the work they had performed and refused to take any responsibility for the situation. While I cannot say for sure that their work was to blame, the situation left me with some concerns. In the future, I will be having repair work on my car performed elsewhere. I hope they are more willing to stand behind their work.
My husband took our 2009 Sentra here after getting a ridiculous quote from Meineke. Not only were they significantly under their quote, but they were able to finish our brakes and rotors today! They were recommended to us by a co-worker. We are going there from now on with all of our needs. Very courteous and thoughtful. Thanks a bunch Randy and Austin!
Excellent service, fast, with prices that were comparable to other locations in the area. They knew what they were talking about, gave me a quote right over the phone when I called in, and when I came in later that week I got charged the exact same amount - tax, labour, everything.
I am so thankful I found this place. I took my vehicle in convinced my transmission had gone out and within a few hours they let me know it was a much less serious issue (universal joint). Integrity is paramount when finding a mechanic because if you're like me you depend on their expertise to properly diagnose and repair only what needs it. Randy, thank you for operating your company with integrity and I hope it continues to pay off for you.
Having had issues with bad mechanics in the past, I'm glad to have found these guys. Friendly, helpful, and they won't give you the run around when it comes to getting the job done right. It's been a few weeks since I had them fix my brake pads and rotors for me and I've had no issues with it at all. I really appreciate them and all the work they've done, I'll definitely be coming here more often now.
The Masters Touch Professional Auto Repair is a US Health facility based in Fort Worth, Texas. The Masters Touch Professional Auto Repair is located at 8855 West Fwy #201, Fort Worth, TX 76116, USA.
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