I got the interior of my car detailed here and they were great! They noticed my tire pressure light was on and told me the nearest place I could get air for free. They even took time to help me with a couple of small questions I had about the blue tooth in my car at the end.
At first this was a great experience. When I first went in I told an employee what I was there for and where I was sent from. He was very professional and took care of me and said that I would have an appointment set. So I went today for the appointment at 10am and everything seemed great...until 12:30 rolled around and I noticed my car Haden been touched. Multiple people can in and out dropping their vehicles off and getting them within 1-1.5 hours. I asked why it was taking so long to get my car in and they claimed that their bays had vehicles from when they opened even though you could clearly see the board where all the vehicles were written(mine was the second from the top with multiple vehicles crossed out except mine) So I waited. They finally pulled my car in at 1:40 and it was out by 2. I don't see the point in an appointment if I have to wait around 4 hours for something they can clearly do in 20 minuets. I didn't plan on wasting my day in a waiting room. I was nearly to the point of telling them to give me my keys and cancel the work order.
I have been very dissatisfied with the store, but the store has been completely replaced and I had an alarm issue a few days ago that was taken care of beyond my expectations. The store has a bad name due to the old team but I assure you the new manager and new team will make sure the customer is happy. I dealt with Lane the assistant manager and he went above and beyond to take care of my wife’s alarm. 10 stars to the new team!!!!!!
I have done a lot of upgrades to my vehicles at Car Toys just off Bryant Irving over the past 15 years and always loved Car Toys. Over the past 4 years
I had a radio put in with a different company in my truck a few weeks back. It sounded great for a days and then started making some kind of fuzzy crackling noise. I was very unhappy and I called the place I got it done at, they said they couldn’t help me, that when it was put it there was no noise so they couldn’t fix it. So, I decided to take it to this Car Toys to see if they could help me out. The manager Anthony was so nice and went out of his way to make sure he got it looked at right then. He messed around with it for a few minutes and finally he found the problem, just like that!! It was a fuse that was blown ALREADY?! He didn’t charge me to fix the fuse; he helped fix it and I was out the door in 20 minutes. Their customer service is by far, the best that I have seen. By far has been the best audio store I have been to, will for definitely be back to this location in the future!! Thanks for all the help Anthony!!
I have an Infiniti SUV. Upgraded with a system that the "book" provided would not work in my vehicle. Your people worked around that. Upgraded my reverse camera. Excellent suggestions for upgrades. Only hiccup was the blinkers didn't work after install because of integrating the control buttons on the steering wheel. Brought it back the next day, and your service tech fixed it in less than two (2) minutes. Will absolutely do business with Car Toys in the future. Thoroughly enjoyable experience.
Car Toys is a US Electronics Store based in Fort Worth, Texas. Car Toys is located at 5930 Overton Ridge Blvd, Fort Worth, TX 76132, USA.
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