They nickel and dime you on everything, aggressive upsell on extra coverage and more exspensive car. When we refused upsell they brought us a car that had been broken into had damage to trunk and driver door from attempts to break in. Dented in several spots. Felt like we were dealing with ghetto rent a car.
I reserved a car, set my time for 9am, and got there at 8:18. Was told the car was not there, they were out getting it. When I asked for another car was charged the extra $80.00 for the upgrade.I did not feel as though I should be charged for a rental that only has a few cars stocked in the their fleet, since it's your" busy time "as they were quoting, stock 2, instead of 0. I shouldn't have to wait for a car to be picked up and delivered there, when I had reserved it in advance. Called the customer service number on the rental envelope and they were avoiding the issue as well. Asked for their manager this morning and he wasn't in, so I'm done with them. They were not customer friendly.
Did not enjoy my experience. Had to get a rental due to an accident. The 1st car they gave me was fine. A nice little SUV. Noticed later that it had a bad oil leak. When taking it back was told that if I had "some time on my hands" i could take it over to Midas myself. Um..no. I had to go into work and 2nd that should not have been my responsibility. I made sure to vacuum and clean it out first. The only car supposedly available was this little bitty Nissian. It was okay but they gave it to me with only a half a tank of gas and it was dirty on the inside. I'm returning it a lot cleaner than given to me! The car itself had so many door bings and stratches that I took pics of everything so they wouldn't blame me. Not only that but this car also sounded it had problems. It would chug sitting at idle. This location does not take good care of their car's maintenance. Should i need another rental car, NOT getting it from here.
Called the location earlier this morning to pick me at 12:30, i called at 12:25 to make sure that someone was coming, they acknowledged and said someone is already on the way. At 12:40 i called again at their site office, nobody answered the call. Guy arrived at 12:45, did not have decency of even apologizing for being 15 minutes late and not even calling me about the late arrival...The hertz location is only 2.5 miles from my pickup point, so it cannot take 15 minutes to get to my location..Pathetic service, i am a gold member with Hertz and deserve better. It's a good thing, i was a Budget car rental service, so just re-rented with them.
Made a reservation on hertz website. They called me to say they didn’t have my car and I could go on a wait list or find another location on the day of my travel. No thank you!
Hertz Rent A Car is a US Car Rental based in Fort Worth, Texas. Hertz Rent A Car is located at 3800 Southwest Blvd, Fort Worth, TX 76116, USA.
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