They seemed more concerned about making sure to get their teeth cleaned then getting their orthodontic needs met. The whole reason why we went there to begin with.
Not to mention that they have repeatedly made follow up appointments knowing the doctor wouldn't be in the office.
I have had appointments cancelled without prior warning. I work hourly so this is a huge issue.
This was the lowest form of a customer service experience I have seen in a long time. Whoever the blonde lady behind the desk is needs to be unemployed or in a profession who has absolutely nothing to do with people. She displayed the worse example of healthcare customer service I have seen, I have 10 years of healthcare experience and have seen a lot. I would assume she is the wife or significant other of the dentist because it is the only way I can see her getting away with her attitude towards customers. We cancelled my son's orthodontist appointment and walked out before they could even see my daughter. I would not trust her to be involved in caring for my dog.
After paying a hefty fee on braces and an expander, this is the last thing that should be happening in any doctors office.
I would go negative if I could; when first going here, this place was a great experience, but in the year that we have been going there (my daughter with braces and my son with an expander, all to correct their cross bites) the customer service has been awful at best.
Really great staff! I drive 45 min to see Dr. Ferguson. Everyone at this office is amazing and helpful!! My daughter loves them!!
What an amazing place.. The staff is super wonderful and caring... They where so great with my 7 year old who has bad anxiety at dentist.. Now my daughter is fine going .
After the umpteenth time of screwing up an appointment, I made it quite clear how angry I was and walked off with my kids in tow from the office.
We absolutely love Dr. Choy and the sweet ladies here. We have been patients here for the last few years and my sons teeth look amazing!!! Everything runs so smoothly with payments and insurance. So appreciative of this office and their awesome staff!
My Kid S Dentist Orthodontics is a US Dentist based in Fort Worth, Texas. My Kid S Dentist Orthodontics is located at 3400 Texas Sage Trail, Fort Worth, TX 76177, USA.
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