The sales staff are attentive and very helpful, but I had two serious problems. The first is that I went home with the wrong size hiking boots. I wear a B-width. The saleswoman insisted I wore a D. No. I stood firm. I bought a pair of B-width athletic shoes and some hiking boots. Later, after a visit to the ER because I was in so much pain I couldn't walk, I had to carefully assess my shoes. It was then that I discovered the boots were a D. The "D" on the box was altered with a line through it to make it look like a "B" and the words "wide/large" were crossed out.
Love this store. Quality shoes. Fabulous sales and staff.
The owner - Tom - is a slimy jerk. He cares for nothing but his own benefit and he's made that known numerous times in the past. The staff is actually fantastic. I just do not like him or how he runs his business. I don't like how he treats his customers OR his staff.
The thing is I actually liked the boots and wasn't really that interested in returning them. I just wanted to call to his attention to the deception and check to see if the boots for were safe enough for me to wear on my right foot, which is permanently damaged.
I can understand the manager thinking I wore the boots, because I did try them on at home, but I had no reason to change the size from a "D" to a "B". Quite frankly, though, even if I had worn them, it should have been irrelevant. The bottom line is that I was intentionally sold the wrong size shoes. Any decent manager would have gone out of his way to apologize and rectify the matter.
I love this shoe store it has high quality shoes and great sells.
This was the worst experience I've ever had in a store and, needless to say, it's unlikely I'll return.
When I went back, the manager rudely insisted that NO ONE from Cartan's would have done such a thing, the boots were worn, and that was that. Not only did he not believe me, he talked OVER me. I could barely get a word in. Even worse, the saleswoman, who sold me the shoes, recognized me. Yet, she stood there without saying a word, letting me take the blame for the changes on the box. It was completely despicable.
Friendly staff. No wait. Good find for wide feet!. Love selection of ALEGRIA shoes. Great for standing on feet all day. Plus you get beauty and variety.
Cartan S Shoes is a US Shoe Store based in Fort Worth, Texas. Cartan S Shoes is located at 1201 W Magnolia Ave, Fort Worth, TX 76104, USA.
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