I've used Ray's for years for all my dry cleaning and alterations. They always do what they say they're going to do and the customer service is far superior than any dry cleaners I've ever used. The staff is very friendly and attentive to my needs. I've also referred several friends and co-workers who continue to trade with Ray's. Keep up the good work!
Overpriced sub-par sewing. Not a very welcoming place either both times I visited. Just needed a patch sewn on the front of a hat(simple enough right?), patch was VERY off center,crooked, and negatively changed the shape of the whole front side of hat and made it look like a 5 panel hat. Would not recommend for any sewing/embroidery needs.
I have been using Ray's for dry cleaning, laundry and alterations for three years. Their service, results for cleaning problem stains and alterations ladies are five star. I highly recommend Ray's.
Unfortunately I have to give this cleaners a sub par rating. This was my very first and last time using this cleaners. I came in to have an item cleaned and the sticker that is placed on the garment to identify it somehow welded itself to the garment and I couldn't get it off on my own. Additionally the sticker marked the garment with residue that I couldn't get out either. I had to bring it back up to Ray's in order to have them remove it. Upon bringing it back up there I was not greeted or even kindly welcomed. The garment was just taken from me to the back and it just felt like I was at fault for bringing it back in the first place! I was told it would be ready on Monday afternoon by a gentleman, and when I came back on that Monday, it was not ready. I was told to come back after 5 and it would be ready for pickup, to which I came back at 5:30 and the item was still not ready. I wrote an email to the business owner/manager saying how disappointed I was with my particular service especially seeing others come and go kindly greeted and quickly attended to with their garments. I received no response to my email. Finally the garment was ready for pick up Tuesday after 5, to which I had my husband pick it up because I just could not deal with the rudeness of this establishment. The garment looked 100% perfect, however, because of the poor treatment both he and I received, I cannot give them a higher rating than a one star.
I have used Ray's Custom Cleaners for all of my dry-cleaning and laundry needs for the past 23 years. Their attention to detail for all of our cleaning needs is outstanding. The customer service is amazing as well. I am always greeted with a smiling face and I am in and out in a flash. The front counter help always knows who I am, and oftentimes has my cleaning already being gathered before I even walk into the store. Their superb quality of care of my family's garments, and their excellent customer service has found a customer for life. Job well done Ray's!
Ray S Custom Cleaners Alterations is a US Laundry based in Fort Worth, Texas. Ray S Custom Cleaners Alterations is located at 4105 Camp Bowie Blvd, Fort Worth, TX 76107, USA.
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