What girl doesn't like diamonds
I had been to two regular Zales stores & told completely opposite stories & they wouldn't touch my ring without paperwork. We have moved a lot & lost inspection paperwork for my set. We came to the Zales Outlet & were taken care of. They were able to get me new inspection paperwork (original from out of state) replace the missing diamond (reason for visit) inspect my set & clean it. They are amazing!
Always a helpful staff
Went in hoping to be helped through the process of finding a wedding set. I was shown one set and after that it was up to me to find something I liked. When I went into specifics on what I was looking for I got a blank stare. Definitely not what I was expecting going into a jewelry store. I'd rather pay twice as much and get help finding exactly what I like.
I would say you get what you pay for but I'm not sure that applies for this establishment. They ruined my wife’s amber pendent that was bought in London in the 50's. I dropped it off to be mounted on a chain with specific instructions to not attempt to clean the pendent, to my horror it was returned opaque and splintered. My wife was devastated, they countered with $100 to ease our discontent. you pay for what you get.
Zales Outlet is a US Jewelry Store based in Fort Worth, Texas. Zales Outlet is located at 4701 West Fwy, Fort Worth, TX 76107, USA.
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