Service was not good at all. Was in the store for almost 25 minutes and not one associate came over to ask if I needed assistance. I passed one working on an end cap and nothing. Thought I would get better service at this one since the I visit is always busy but I guess not. At least at my normal store no matter how busy they are they still make sure I'm ok
Truthfully I agree with a lot of these reviews about their customer service. It's not the best. Every time I've gone no one really greets you. However the only reason I give this location 5 stars is because of Carrie at The Salon! She is hands down the best hair dresser I've been to. I usually get my hair cuts at Toni & Guy but decided to try Ulta because of a promotion. Best decision! She is super nice, a wonderful conversationalist and knew exactly what I wanted. I've always had long hair and never experienced shorter cuts. But due to my postpartum hair loss I had to do something about my locks that was easier to maintain. Carrie did THAT! She gave me a different look but nothing extravagant which is what I was looking for. She is lovely and I HIGHLY recommend her. She will work with you in every single way. I will definitely come back here to see her for future hair color/cuts.
Terrible customer service. The employees make you feel as though you are suspicious. They don't offer to help. Instead they follow you around and stare at you from a few feet away. The store itself is ok but the samples are always disgusting and messy. And ALWAYS double check your receipt bc things will ring up wrong.
I've given this store so many chances. I will not go again. Sales associates at check out are rude and not once do the ask if they could help with anything. I've tried using the coupons they offered and every time they say "oh, you can't use that one" . Ask for my birthday gift they offer in your birthday month, they said " oh you have to have the email". I am giving 2 stars only because they have lots of products. Sephora it is!!
Nice, helpful staff and if you prefer not to be assisted much they will kindly let you be. Plenty of product testers to support your purchase decision.
Ulta Beauty is a US Hair Care Studio based in Fort Worth, Texas. Ulta Beauty is located at 3000 S Hulen St #130, Fort Worth, TX 76109, USA.
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