Horrible. I waited 30 minutes for service. Four employees working to include the owner. One employee is so incompetent she ALWAYS has to have the others help her. And, they ended up not being competent either. Meanwhile, the line behind me is getting longer. Poorly managed. Incompetence is highly tolerated. I finally left. I will never go there again. I will pay to return the AT&T modem.
The 2 ladies working today were completely rude. No facial expressions. I tried to make small conversation because it looked like she was having a bad day. She wouldn't even talk back. She looked at me like I was stupid. My daughter was trying to tell her hi and she ignored her. She Wasn't wearing a name badge and she asked me how old my daughter is so I told her 4, she said she is 4 years old and that all she says? I told her no, she just doesn't like being ignored so she is going to keep telling you hi until you say hello back. I asked her if there were any other boxes besides those because the thing I was shipping was small. She rolled her eyes and said no. The other worker told her there were some in the back. She went and grabbed one and it was a good size and I told her thank you and all she did was smirk. Didn't say you're welcome. I swear I wanted to slap her and go about my day. But my daughter was there and that lady wasn't worth it. She can stay miserable and salty. Won't be going back there.
I visit this location frequently. Not only does every member of the staff take great care of me every time I go in, I get the privilege of witnessing their excellent to service to others during every one of my visits. It disappoints me to read some of the negative reviews that people post on Google reviews. People often are quick to focus on the negative and slow to give positive feedback. Thank you UPS on Sycamore School Road for taking such GREAT care of your customers!
This UPS is the closest and still I would rather go somewhere else. They are rude they act like they don't like their job. The girl that does notary tells me come back tomorrow because we too busy. What kind of mess is that. The one that always have a attitude. I'm sure customers can guess who it is. SMH
I am always amazed at how friendly everyone is when I come in. Cindy is exceptionally helpful, and always greets me (and other customers) by name and with a helpful attitude. I enjoy knowing my packages are safe until I can get here, and knowing this crew will be smiling when I arrive.
The Ups Store is a US Finance company based in Fort Worth, Texas. The Ups Store is located at 3501 Sycamore School Rd #125, Fort Worth, TX 76133, USA.
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